[hidden]{display:none!important}
:root{
  --ink:#17233b;--muted:#64708a;--line:#e4e8f0;--paper:#fff;--ground:#f5f7fb;
  --navy:#1d3033;--navy-hover:#2b4448;--blue:#1a7fc1;--cyan:#35c8d8;
  --active:#e6f8fb;--active-line:#a9e4ee;--connected:#a8f0d4;--connected-tint:#effcf6;
  --green:#16876f;--amber:#ad6a00;--red:#bf3851;--radius:10px;
  font:13px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  color:var(--ink);background:var(--ground)
}
*{box-sizing:border-box}
body{margin:0}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

.topbar{height:56px;padding:0 18px;background:var(--navy);color:#fff;display:flex;align-items:center;gap:18px}
.brand{color:#fff;text-decoration:none;font-size:15px;letter-spacing:-.02em;white-space:nowrap}
.brand-mark{display:inline-grid;place-items:center;width:24px;height:24px;margin-right:6px;border-radius:7px;background:var(--cyan);color:var(--navy);font-weight:800;vertical-align:-6px}
.topnav{display:flex;gap:4px}
.nav-item{border:0;background:transparent;color:#cfe0e2;font:650 13px inherit;padding:7px 12px;border-radius:7px;cursor:pointer}
.nav-item:hover{background:var(--navy-hover);color:#fff}
.nav-item.is-active{background:var(--navy-hover);color:#fff}
.topbar-right{margin-left:auto;display:flex;align-items:center;gap:14px}
.mode-banner{border:1px solid #456f73;border-radius:999px;padding:4px 11px;color:#dbeff2;font-size:11px;white-space:nowrap}
.mode-banner.simulation{border-color:#387c76;background:#173b42;color:#bcfff2}
.mode-banner.unavailable{border-color:#8f6746;background:#422a20;color:#ffe0bc}
.agent-summary{font-size:11px;color:#bcccce;white-space:nowrap}
.link-button{border:0;background:transparent;color:var(--blue);font:650 12px inherit;cursor:pointer;padding:0}
.topbar-right .link-button{color:#9fd8e4}

.login-view{display:grid;min-height:calc(100vh - 56px);place-items:center;padding:26px}
.login-card{width:min(430px,100%);padding:30px;border-radius:16px;background:var(--paper);box-shadow:0 18px 45px #13204a12}
.login-card h1{margin:3px 0 9px;font-size:26px;letter-spacing:-.04em}
.login-card p{color:var(--muted)}
.login-card .button{margin-top:18px;width:100%}
label,.field-label{display:grid;gap:5px;margin:14px 0 0;font-weight:650;font-size:12px}
input,select,textarea{width:100%;border:1px solid #ccd4e2;border-radius:8px;background:#fff;padding:8px 10px;font:inherit;color:var(--ink)}
textarea{resize:vertical}
.button{border:0;border-radius:7px;padding:8px 13px;font:650 12px inherit;cursor:pointer;white-space:nowrap}
.button:disabled{opacity:.5;cursor:not-allowed}
.primary{background:var(--blue);color:#fff}
.secondary{background:#edf1f8;color:#263755}
.pause{background:var(--blue);color:#fff}
.danger{background:#c94434;color:#fff}
.eyebrow{margin:0;color:#63718d;font-size:10px;letter-spacing:.13em;font-weight:800}
.form-error{min-height:19px;color:var(--red)!important;font-size:12px}
.session-help{font-size:12px;margin-top:20px!important}

.workspace{height:calc(100vh - 56px);overflow:hidden}
.dialer-view{display:flex;height:100%;align-items:stretch}
.sidebar{width:272px;flex:0 0 272px;border-right:1px solid var(--line);background:var(--paper);padding:16px 16px 30px;overflow:auto}
.sidebar[hidden]{display:none!important}
.sidebar-title{margin:2px 0 4px;font-size:16px;letter-spacing:-.02em}
.field{display:block;margin:16px 0 0;font-weight:650;font-size:12px}
.field select,.field input{margin-top:5px;font-weight:400}
.field small{display:block;margin-top:5px;color:var(--muted);font-weight:400;font-size:11px}
.field-head{display:flex;justify-content:space-between;align-items:center}
.field-actions{display:flex;gap:6px;margin-top:6px}
.stepper{display:flex;align-items:center;border:1px solid var(--line);border-radius:8px;overflow:hidden;width:max-content;margin-top:5px}
.stepper button{border:0;background:#f5f7fa;font-size:18px;width:30px;height:30px;cursor:pointer}
.stepper output{min-width:34px;text-align:center;font-weight:800}

.dialer-main{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--paper)}
.campaign-bar{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line)}
.campaign-bar h1{margin:0;font-size:21px;letter-spacing:-.03em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.caret-button{border:1px solid var(--line);background:#fff;border-radius:999px;width:24px;height:24px;flex:0 0 24px;cursor:pointer;color:var(--muted);line-height:1}
.head-counts{color:var(--muted);font-size:12px;white-space:nowrap}
.session-state{margin-left:auto;font-size:11px;color:var(--muted);text-align:right;max-width:290px}
.campaign-actions{display:flex;align-items:center;gap:8px}
.icon-toggle{border:1px solid var(--line);background:#fff;border-radius:7px;width:32px;height:30px;cursor:pointer;font-size:14px}
.icon-toggle.verified{border-color:#8ddcc6;background:#effcf6}

.table-wrap{flex:1;overflow:auto}
.table-note{margin:0;padding:8px 16px;border-top:1px solid var(--line);color:var(--muted);font-size:11px}
.prospect-table{width:100%;border-collapse:collapse}
.prospect-table th,.prospect-table td{text-align:left;padding:7px 10px;border-bottom:1px solid var(--line);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:230px}
.prospect-table th{position:sticky;top:0;z-index:1;background:#f9fafc;font-size:10px;letter-spacing:.09em;text-transform:uppercase;color:#748097;font-weight:750}
.col-expand{width:30px;max-width:30px;padding-right:0}
.col-status{width:170px}
.expand-button{border:0;background:transparent;color:var(--muted);cursor:pointer;font-size:11px;padding:2px 4px}
.prospect-name{font-weight:650}
.muted{color:var(--muted)}

.status-pill{display:inline-flex;align-items:center;gap:6px;border:1px solid #d5dbe6;border-radius:999px;padding:4px 10px;font-size:11px;font-weight:650;background:#fff;color:#3d4a63}
.status-pill.dialing{border-color:var(--active-line);background:#d5f2f8;color:#0e5f74}
.status-pill.detected{border-color:var(--active-line);background:#d5f2f8;color:#0e5f74}
.status-pill.connected{border-color:#5bd6ac;background:#c8f6e3;color:#0a5c46}
.status-pill.voicemail,.status-pill.ended{background:#eceff4;color:#4d5a72}
.status-pill.failed{border-color:#eec3cb;background:#fdeef1;color:#8f2a3d}
.status-pill.unconfirmed{border-color:#e8cfa8;background:#fdf3e3;color:#7d5410}

tr.row-active>td{background:var(--active)}
tr.row-active-sub>td{background:var(--active);border-bottom:1px solid var(--active-line)}
tr.row-connected>td{background:var(--connected);border-bottom:0}
tr.row-detail>td{padding:0;white-space:normal;max-width:none}
tr.row-detail.for-connected>td{background:var(--connected-tint);border-left:3px solid var(--connected);border-bottom:2px solid var(--connected)}

.active-strip{display:flex;align-items:center;gap:10px;padding:0 10px 8px 40px}
.connect-button{border:0;border-radius:6px;background:var(--cyan);color:#08343c;font:800 11px inherit;letter-spacing:.06em;padding:7px 14px;cursor:pointer;text-transform:uppercase}
.connect-button:disabled{background:#dfe6ec;color:#7d8798;cursor:not-allowed}

/* A05: Manual/inbound call strip styling */
.active-strip.manual{background:#f0f6f9;border-radius:6px;padding:8px 12px;margin:0 10px 8px 40px}
.active-strip.manual .call-type{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#0e5061;background:#c9eef5;padding:4px 8px;border-radius:4px}
.active-strip.manual .button{margin-left:auto}

.transcript{display:inline-flex;align-items:center;gap:6px;background:#c9eef5;border-radius:6px;padding:5px 9px;font-size:11px;color:#0e5061;max-width:60ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.transcript.partial{opacity:.78;font-style:italic}
.transcript.unavailable{background:#eef1f5;color:var(--muted);max-width:36ch}

.detail-body{padding:14px 16px 18px 40px;display:grid;gap:16px;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr) 250px}
.detail-body.plain{grid-template-columns:minmax(0,1fr)}
.detail-head{grid-column:1/-1;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.detail-head h3{margin:0;font-size:19px;letter-spacing:-.03em}
.detail-head .spacer{margin-left:auto}
.detail-actions{display:flex;gap:7px;align-items:center;flex-wrap:wrap}
.detail-section h4{margin:0 0 8px;font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#748097}
.detail-grid{display:grid;grid-template-columns:118px minmax(0,1fr);gap:6px 12px;font-size:12px;align-items:start}
.detail-grid dt{color:var(--muted);font-weight:650}
.detail-grid dd{margin:0;word-break:break-word}
.detail-section textarea{min-height:92px}
.notes-list{margin:10px 0 0;padding:0;list-style:none;max-height:150px;overflow:auto}
.notes-list li{border-top:1px solid var(--line);padding:7px 0;font-size:12px}
.notes-list b{display:block;font-size:11px;color:var(--muted);font-weight:650}
.reason{display:block;margin-top:6px;color:var(--amber);font-size:11px}
.detail-section .button{margin-top:8px}
.transfer-targets{display:grid;gap:6px;margin-top:8px;max-height:180px;overflow:auto}
.transfer-target{display:flex;justify-content:space-between;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:7px 9px;font-size:12px;background:#fff}
.transfer-target small{color:var(--muted);display:block}

.settings-view{height:100%;overflow:auto;padding:20px}
.settings-inner{max-width:1100px;margin:auto;display:grid;gap:16px}
.analytics-view{height:100%;overflow:auto;padding:24px}
.analytics-inner{max-width:1100px;margin:auto;display:grid;gap:16px}
.analytics-header{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}
.analytics-header h1{font-size:26px;letter-spacing:-.04em;margin:3px 0 4px}
.analytics-header p:not(.eyebrow){color:var(--muted);margin:0;font-size:12px}
.analytics-filters{display:grid;grid-template-columns:repeat(3,minmax(150px,1fr)) auto;gap:12px;align-items:end}
.analytics-filters label{margin:0}
.analytics-filters .button{height:34px}
.timezone-note{grid-column:1/-1;color:var(--muted);font-size:11px}
.analytics-status{min-height:20px;color:var(--muted);font-size:12px}
.analytics-status.error{border:1px solid #eec3cb;border-radius:8px;background:#fdeef1;color:#8f2a3d;padding:10px 12px}
.analytics-status.empty{border:1px dashed #ccd4e2;border-radius:8px;padding:24px;text-align:center}
.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.metric-card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:15px;min-width:0}
.metric-card span{display:block;color:var(--muted);font-size:11px;font-weight:700}
.metric-card strong{display:block;margin:4px 0 2px;font-size:27px;letter-spacing:-.04em}
.metric-card small{display:block;color:var(--muted);font-size:10px;line-height:1.35}
.analytics-details{margin-top:16px}
.outcome-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:1px;background:var(--line);margin:14px 0 0;border:1px solid var(--line);border-radius:8px;overflow:hidden}
.outcome-grid div{background:var(--paper);padding:11px 12px}
.outcome-grid dt{color:var(--muted);font-size:10px;line-height:1.3}
.outcome-grid dd{margin:3px 0 0;font-size:18px;font-weight:750}
.outcome-grid .quality-count{background:#fdf8ef}
.analytics-caveat{margin-top:12px;padding:12px 14px;border-left:3px solid #d6a34d;background:#fffaf1;color:#65491d}
.analytics-caveat h2{font-size:12px;margin:0 0 4px}
.analytics-caveat p{font-size:11px;margin:0;line-height:1.5}
.panel{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:16px}
.panel-heading{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.panel h2{font-size:16px;letter-spacing:-.025em;margin:2px 0 0}
.count-pill{border-radius:999px;background:#f0f3f8;color:#56637b;font-size:11px;font-weight:750;padding:4px 8px;white-space:nowrap}
.hint{font-size:12px;color:var(--muted);margin:12px 0}
.admin-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}
.admin-grid .span-2{grid-column:1/-1}
.admin-actions{display:flex;gap:8px;margin-top:16px}
.delivery-result{font-size:12px;color:var(--muted);margin-top:10px}
.empty-row,.empty-state{color:var(--muted);font-size:12px}
.empty-row{text-align:center;padding:34px;white-space:normal}
.receipt-row,.callback-row{padding:8px 0;border-top:1px solid var(--line);font-size:12px}
.receipt-row strong,.callback-row strong{display:block}
.receipt-row time,.callback-row span{color:var(--muted);font-size:11px}

dialog{border:0;border-radius:14px;padding:0;box-shadow:0 24px 70px #13204a40;color:var(--ink);max-width:min(520px,calc(100% - 24px));width:100%}
dialog::backdrop{background:#0e193580}
.callback-dialog form,.transfer-dialog form{padding:20px}
.callback-dialog header{display:flex;justify-content:space-between;align-items:start}
.callback-dialog h2,.transfer-dialog h2{margin:3px 0 0;font-size:19px}
.icon-button{border:0;background:#f2f4f8;border-radius:7px;font-size:19px;line-height:23px;width:27px;height:27px;cursor:pointer}
.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.toast{position:fixed;right:18px;bottom:18px;max-width:340px;background:var(--navy);color:#fff;padding:10px 13px;border-radius:9px;box-shadow:0 10px 25px #0e183244;transform:translateY(80px);opacity:0;transition:.2s;z-index:9}
.toast.visible{transform:translateY(0);opacity:1}

@media(max-width:1100px){.detail-body{grid-template-columns:minmax(0,1fr)}}
@media(max-width:900px){
  .sidebar{position:absolute;z-index:2;height:calc(100vh - 56px);box-shadow:0 10px 40px #13204a24}
  .mode-banner,.agent-summary{display:none}
  .session-state{display:none}
  .admin-grid{grid-template-columns:minmax(0,1fr)}
  .analytics-filters{grid-template-columns:repeat(2,minmax(0,1fr))}
  .metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .outcome-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:560px){
  .topbar{padding:0 8px;gap:6px}
  .brand strong{display:none}
  .brand-mark{margin-right:3px}
  .topnav{gap:1px}
  .nav-item{padding:7px;font-size:12px}
  .topbar-right{gap:0}
  .analytics-view{padding:16px}
  .analytics-header{display:block}
  .analytics-header .count-pill{display:inline-block;margin-top:10px}
  .analytics-filters,.metric-grid,.outcome-grid{grid-template-columns:minmax(0,1fr)}
}
.manual-dial{display:flex;align-items:center;gap:6px}
.manual-dial input{width:150px;margin:0;padding:7px 9px;font-size:12px}
.manual-dial small{color:var(--amber);font-size:10px;line-height:1.25;max-width:170px;text-align:right}
.status-warning{display:inline-block;margin-left:6px;color:var(--amber);font-size:11px;font-weight:650}
.notes-list li.partial{opacity:.72;font-style:italic}
.log-actions{display:flex;gap:7px;margin-top:8px;flex-wrap:wrap}
.log-actions .button{margin-top:0}
tr.row-wrapup>td{background:#eef7f3;border-bottom:0}

/* Campaign numbers, availability, incoming calls and missed calls */
.presence-toggle{display:inline-flex;align-items:center;gap:7px;border:1px solid #456f73;border-radius:999px;background:transparent;color:#dbeff2;font:650 11px inherit;padding:4px 11px;cursor:pointer;white-space:nowrap}
.presence-toggle:disabled{opacity:.6;cursor:not-allowed}
.presence-dot{width:8px;height:8px;border-radius:50%;background:#8a9aa0}
.presence-toggle.available{border-color:#3fa98a;background:#16433a;color:#c8f6e3}
.presence-toggle.available .presence-dot{background:#5bd6ac}
.presence-toggle.paused .presence-dot{background:#e0a84a}
.bell-wrap{position:relative}
.bell-button{position:relative;display:grid;place-items:center;width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:#cfe0e2;cursor:pointer}
.bell-button:hover,.bell-button[aria-expanded="true"]{background:var(--navy-hover);color:#fff}
.bell-badge{position:absolute;top:1px;right:0;min-width:17px;height:17px;padding:0 4px;border-radius:999px;background:var(--red);color:#fff;font-size:10px;font-weight:800;line-height:17px;text-align:center;box-shadow:0 0 0 2px var(--navy)}
.missed-panel{position:absolute;right:-8px;top:40px;z-index:8;width:380px;max-height:min(560px,calc(100vh - 80px));display:flex;flex-direction:column;background:var(--paper);color:var(--ink);border-radius:12px;box-shadow:0 24px 60px #13204a40;overflow:hidden}
.missed-head{display:flex;justify-content:space-between;align-items:flex-start;padding:14px 16px 8px}
.missed-head h2{margin:2px 0 0;font-size:16px;letter-spacing:-.02em}
.missed-note{margin:0;padding:0 16px 10px;color:var(--muted);font-size:11px;border-bottom:1px solid var(--line)}
.missed-scroll{overflow:auto;display:flex;flex-direction:column}
.missed-list{padding:0 16px 8px}
.missed-older{margin:4px 16px 12px;align-self:flex-start}
.missed-list .empty-state{padding:18px 0;text-align:center}
.missed-row{display:grid;grid-template-columns:10px minmax(0,1fr) auto;gap:4px 10px;align-items:start;padding:10px 0;border-bottom:1px solid var(--line);font-size:12px}
.missed-row:last-child{border-bottom:0}
.missed-row .unread-dot{width:8px;height:8px;margin-top:5px;border-radius:50%;background:transparent}
.missed-row.unread .unread-dot{background:var(--blue)}
.missed-row strong{display:block;font-size:12.5px}
.missed-row.unread strong{font-weight:800}
.missed-meta{display:block;color:var(--muted);font-size:11px}
.missed-scope{display:inline-block;margin-top:4px;border-radius:999px;padding:1px 7px;font-size:10px;font-weight:700;background:#edf1f8;color:#43506a}
.missed-scope.manual{background:#e6f8fb;color:#0e5f74}
.missed-row .button{padding:6px 10px}
.calling-from .calling-number{display:block;margin-top:5px;font-size:15px;letter-spacing:-.01em;font-variant-numeric:tabular-nums}
.calling-from .calling-number.pending{font-size:12px;font-weight:500;color:var(--muted)}
.calling-from .warning,.manual-caller.warning{color:var(--amber)}
.calling-chip{border:1px solid var(--line);border-radius:999px;padding:3px 10px;font-size:11px;color:#3d4a63;white-space:nowrap;font-variant-numeric:tabular-nums}
.calling-chip b{font-weight:750}
.manual-notes{display:grid;gap:2px;justify-items:end}
.manual-caller{color:var(--muted)!important;font-variant-numeric:tabular-nums}
.pool-filter{max-width:320px}
.pool-table-wrap{margin-top:12px;border:1px solid var(--line);border-radius:8px;overflow:auto;max-height:360px}
.pool-table{width:100%;border-collapse:collapse}
.pool-table th,.pool-table td{text-align:left;padding:7px 10px;border-bottom:1px solid var(--line);font-size:12px;white-space:nowrap}
.pool-table th{position:sticky;top:0;background:#f9fafc;font-size:10px;letter-spacing:.09em;text-transform:uppercase;color:#748097;font-weight:750}
.pool-table tr:last-child td{border-bottom:0}
.pool-table td input,.pool-table td select{padding:5px 8px;font-size:12px;min-width:120px}
.pool-table td input[type=checkbox]{width:auto;min-width:0}
.pool-table .pool-number{font-weight:700;font-variant-numeric:tabular-nums}
.pool-table tr.retired td{color:var(--muted);background:#fafbfc}
.pool-table .row-actions{display:flex;gap:6px;justify-content:flex-end}
.pool-table .row-actions .button{padding:5px 9px}
.pool-add{display:grid;grid-template-columns:minmax(140px,1fr) minmax(140px,1fr) minmax(160px,1fr) auto;gap:10px;align-items:end;margin-top:12px}
.pool-add label{margin:0}
@media(max-width:900px){.pool-add{grid-template-columns:minmax(0,1fr)}}
.incoming-dialog{max-width:min(400px,calc(100% - 24px))}
.incoming-dialog form{padding:22px}
.incoming-dialog h2{margin:4px 0 0;font-size:22px;letter-spacing:-.03em}
.incoming-number{margin:2px 0 0;color:var(--muted);font-variant-numeric:tabular-nums}
.incoming-context{display:grid;gap:6px;margin:14px 0 0;padding:10px 12px;border-radius:8px;background:var(--active)}
.incoming-context div{display:grid;grid-template-columns:104px minmax(0,1fr);gap:8px;font-size:12px}
.incoming-context dt{color:var(--muted);font-weight:650}
.incoming-context dd{margin:0;font-weight:650}
.offer-timer{margin-top:14px}
.offer-bar{height:4px;border-radius:999px;background:#e6ebf2;overflow:hidden}
.offer-bar span{display:block;height:100%;width:100%;background:var(--cyan);transition:width .9s linear}
.offer-timer small{display:block;margin-top:5px;color:var(--muted);font-size:11px}
.accept{background:#16876f;color:#fff}
@media(max-width:900px){.calling-chip{display:none}}
@media(max-width:560px){.missed-panel{position:fixed;left:8px;right:8px;top:60px;width:auto}.presence-toggle #presenceLabel{display:none}}
.missed-newer{margin:8px 16px 0;justify-self:start;text-align:left}